📝 Job Description
In the world of technology, users often face small hurdles that can ruin their experience if not solved quickly. A Support Specialist on Discord is the hero who steps in to fix these issues and keeps the project running smoothly for every user.
Our company needs a dedicated Support Specialist to handle our Discord ticket system. When a user has a technical problem with our app or website, they will open a support ticket. You will be the one to claim that ticket and talk to the user one on one. You need to ask them for details about their problem and provide clear, step by step instructions on how to fix it. If the problem is too big for you to handle, you will collect all the data and pass it to our engineering team. You will also maintain a FAQ channel where you post answers to the most common questions. This job requires you to be very organized and keep track of many tickets at the same time. You must ensure that no ticket remains unanswered for more than thirty minutes during your shift.
🛠️ Key Requirements
You need to be a tech savvy person who understands how blockchain apps work. You must be patient and able to stay calm when dealing with angry or confused customers. Excellent organizational skills and the ability to use ticket bots like Helper.gg are mandatory.
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About Company
Secure Swap Finance is a leading decentralized exchange that allows users to trade tokens instantly. We pride ourselves on providing the best customer support in the crypto industry.
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